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Home >> ISP Resources >> Telephony glossary >> What Is A Call Center?

What Is A Call Center?

Posted by admin, Wed, 13 Dec 06 13:46:26 -0500

What is a call center?

The term call center refers to the physical location where incoming and outgoing calls are made. In general, call centers are staffed by calling agents who handle either outbound or inbound duties. Cal l centers are for companies who don't want to manage their own telephony needs.