Telephony Glossary
The telephone glossary is our attempt to define the complex terminology of the telephony industry. The technology changes fast, so this section is updated constantly to reflect the rapid evolution.
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There are 14 articles.
| Abandoned Call | Abandoned Call | |
| Announcement | Announcement definition | |
| Answer Wait Time | Definition of Answer Wait Time | |
| What Is A Call Center? | What Is A Call Center? | |
| CLEC | CLEC | |
| Exclusive hold | Exclusive hold | |
| Hold recall | Hold recall | |
| Hold | Hold | |
| ILEC | ILEC | |
| Interexchange Carrier | Interexchange Carrier | |
| What is NGNP? | Telephony | |
| PBX | PBX | |
| What is a Switched Line? | Telephony | |
| Trunk | Trunk |
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